Refund Policy

Last updated: 1st September 2026

At Prime Direct Publishing, we're committed to helping authors bring their books to life through professional self publishing support, including editing, formatting, cover design, and publishing assistance. We want every author to feel confident and informed before starting a project with us. This Refund Policy outlines the terms under which refunds may be considered.

1. Consultation and Pre-Project Stage

No payment is required for your initial consultation. You are under no obligation to proceed with any paid service until you've reviewed and agreed to a specific service package or quote.

2. Deposits and Advance Payments

Projects are typically initiated with a deposit or advance payment, which secures your project in our production schedule and covers initial work (such as project planning, manuscript review, or assignment of your writing/editing team). Deposits are non-refundable once work has begun, as they cover time and resources already committed to your project.

3. Refund Eligibility

Refund requests may be considered under the following circumstances:

• The service has not yet commenced (no work has been delivered or started).
• Prime Direct Publishing fails to deliver the agreed-upon service within the timeframe specified in your service agreement, without reasonable cause or communication.
• A significant, verifiable error on our part prevents the completion of your project as agreed.

Refunds are generally not available for:

• Completed work that has been delivered and approved.
• Dissatisfaction with subjective creative choices (e.g., writing style, cover design preferences) that were completed according to the agreed brief and revision terms.
• Change of mind after work has substantially begun.
• Delays caused by the author's own lack of response, incomplete information, or failure to provide requested materials in a timely manner.

4. Revisions Before Refunds

Many of our services include a set number of revisions (for example, cover design revisions) as part of your package. We ask that authors make use of included revisions to address concerns before requesting a refund, so our team has the opportunity to meet your expectations.

5. No Guarantee of Sales, Rankings, or Results

Prime Direct Publishing provides professional publishing support services. We do not guarantee book sales, royalties, bestseller status, rankings, reviews, or any specific financial or promotional outcome. Refunds will not be issued on the basis of a book's performance after publication, as these outcomes depend on many factors outside our control, including market conditions, genre, marketing effort, and reader response.

6. How to Request a Refund

To request a refund, please contact our team with your order details and reason for the request:

• Phone: (888) 692-0214
• Email: contact@primedirectpublishing.com

Refund requests are reviewed on a case-by-case basis. We aim to respond to all requests within 15 business days.

7. Changes to This Policy

Prime Direct Publishing reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.